Technologies such as: cookies, beacons, tags and scripts are used by Cyber Secure Asia, affiliates, or companies. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Cyber Secure Asia uses a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.
In order to provide quality communication, Cyber Secure Asia collects the name, organization, and email address of website visitors who voluntarily submit that information to download software or to submit sales or technical support questions. We also collect information required to issue certificates (as specified in our certificate practice statement) when you buy certificates from our site. This information is voluntarily submitted by the customer or is obtained from third party databases during the validation process.
Regardless of the source, Cyber Secure Asia protects personal information as confidential information except where the information is embedded in an issued digital certificate. This information is necessary for the digital certificate’s operation and is considered public information. DigiCert’s certificate profiles, available through DigiCert’s online repository at https://www.digicert.com/ssl-cps-repository.htm, list the information embedded in each certificate type.
Updating Personal Information
Generally, a customer can review, delete inaccuracies and update personal information through its DigiCert account interface by clicking edit under the Account Profile tab. Alternatively, customers may make request changes to personal information by sending an email to firstname.lastname@example.org or by mailing DigiCert at the address listed in this policy. Emailed and mailed requests are subject to DigiCert’s satisfaction about the authenticity of the request.
DigiCert retains information about customers while the customer’s account is active, while a certificate remains unexpired, and in accordance with industry standards. A customer may request account cancellation or request that DigiCert no longer provide services by emailing email@example.com. DigiCert may retain customer information after receiving a request to cancel services or disable account as necessary to comply with industry standards, legal obligations, resolve disputes, and enforce customer agreements.
Personal information embedded in a digital certificate cannot be directly edited. Customers wishing to update personal information in a digital certificate must submit a change request through the customer account. DigiCert may require that the updated information be verified for accuracy prior to accepting the change request. In addition, even if information is updated in DigiCert’s databases, the information will generally not be updated in the issued digital certificate. If information embedded in a digital certificate needs updating, DigiCert may require revocation of the digital certificate.
Use of Information
Products and Services
Cyber Secure Asia may use personal information to market, sell and provide its products and services, including using the information to validate the identity of the customer or to contact the customer in order to discuss support, renewal, and the purchase of products and services.
Cyber Secure Asia may allow its business partners to assist in providing requested products and services. All Cyber Secure Asia business partners are required to keep personal information confidential and are only allowed to use the information to the extent necessary to provide the requested products and services.
Live Chat Sales/Support
Cyber Secure Asia utilizes a live chat tool for assisting our customers with sales questions and technical support needs; in addition to the customer’s name and email address (for purposes of communication), this tool collects information in accordance with “Information automatically collected by Cyber Secure Asia Sites” above.
Cyber Secure Asia may send out promotional emails (such as a newsletter) to individuals who provide personal information and have not opted-out of Cyber Secure Asia’s mailing list. These emails may include beacons that communicate information about the email back to DigiCert. This communication allows Cyber Secure Asia to gauge the effectiveness of its advertising and marketing campaigns. Recipients may opt-out of receiving promotional communication from Cyber Secure Asia by following the instructions provided in each promotional email.
Cyber Secure Asia also sends out advisory emails. Advisory emails are related to the primary purpose for which the information was collected and are used to respond to inquiries, provide support and validation services, provide upgrade information and security updates, and inform the customer about ordered products and services. Because advisory emails contain essential information related to the use and security of DigiCert’s products and services, customers may not unsubscribe from advisory emails.
Cyber Secure Asia, may use third parties, with which it has a confidentiality agreement, to send promotional or advisory emails. However, Cyber Secure Asia,restricts its partners from sending spam associated with DigiCert’s site, brand, or products. A customer receiving an unsolicited email related to DigiCert’s products and services should forward the entire message and headers to firstname.lastname@example.org
Cyber Secure Asia, never sells personal information to third parties. Cyber Secure Asia, may provide personal information to third parties (such as web host provider or affiliated party) if the information owner consents to the distribution.
Cyber Secure Asia, uses a third party to process credit card payments and may provide credit card numbers and identifying financial data directly to the third party credit card processor. These companies do not retain, share, store, or use personally identifiable information for any other purposes. Cyber Secure Asiadoes not permanently store any provided credit card information.
Cyber Secure Asia, also uses a third party to provide its chat-based support. The support software allows users to input information, including an email address, to request support and clarify their problem. The software provider does not share inputted information with anyone other than Cyber Secure Asia.
Cyber Secure Asia may disclose information when required by law or when disclosure is necessary to protect Cyber Secure Asia’s rights and/or comply with a judicial proceeding, court order, or legal process.
Cyber Secure Asia will notify all interested parties if Cyber Secure Asia is involved in a merger, acquisition, or sale of all or a portion of its assets that materially affects how Cyber Secure Asia collects and stores personal information. Typically, this notice will be by email and/or a prominent notice on our Web.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Cyber Secure Asia stores this information for the sole purpose of sending this one-time email and tracking success of the referral program.
With prior permission from the customer, Cyber Secure Asia displays personal testimonials of satisfied customers on its website in addition to other endorsements.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Social Media Widgets
The security of personal information is of the utmost importance to Cyber Secure Asia. Cyber Secure Asia only transmits personal information, including sensitive information (such as credit cards), using secure socket layer technology (SSL). To learn more about SSL, follow this link https://www.digicert.com/ssl.htm.
Cyber Secure Asia follows generally accepted industry standards to protect personal information during transmission and storage. Unfortunately, no method of transmission over the Internet or electronic storage is 100% secure. While Cyber Secure Asia strives to use commercially acceptable standards to protect personal information, Cyber Secure Asia cannot guarantee absolute security.
Third party sites may link to or from Cyber Secure Asia websites. Cyber Secure Asia is not responsible for the privacy practices or the content of those other websites.
Cyber Secure Asia Pte. Ltd
8 Eu Tong Sen Street
#24-92 The Central
By phone or fax:
Tel: +(65) 6533 0041
Fax: +(65) 6533 0041
For assistance with technical difficulties, including problems with accessing or using your customer account, please email email@example.com.
Effective Date: 7/7/2015
Last Updated: 7/7/2015